Terms of service

General

Welcome to Amène. Please review the following terms and conditions that govern your use of our website. Amène reserves the right to update or modify these terms of use at any time without prior notice to you.

Exchange Policy

If you receive a product with defects, kindly notify us within 48 hours of receiving the item. We will guide you through the return process to our address in Pakistan, with all associated shipping and customs charges covered by the customer. We conduct a thorough investigation upon receiving the defective product and proceed with a refund or replacement at our discretion. Generally, we do not accept exchanges or refunds, except in cases of verified defects or exceptional circumstances.

Price & Content Information

While we endeavour to maintain accurate pricing and content information, occasional errors may occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions. In such cases, we will contact the customer for further instructions and may choose to cancel the order at our discretion.

Order Acceptance

We reserve the right to refuse or cancel any order for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department. We may require additional verifications before accepting any order, and if cancelled, we will notify you.

Delivery Charges

Charges for international orders are calculated based on the destination and weight of the shipment. Duties and taxes are not included in the goods’ price, and customs duty and tax charges are payable to the courier company upon delivery.

Delivery Timelines

Amène is responsible for dispatching your order, but we cannot control any delays caused by our courier partners. If concerns arise after dispatch, please contact the courier service directly. As each item is made to order, delays due to circumstances beyond our control may occur, and customers will be informed of any delays.